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IndiGo is India’s largest passenger airline with a market share of 48.1% as of June, 2019. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares, being on-time and delivering a courteous and hassle-free experience.

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About Indigo

IndiGo has established itself as a leading airline in India by combining affordability, reliability, and excellent service. With its extensive network, modern fleet, and commitment to punctuality and customer satisfaction, IndiGo continues to be a top choice for travelers. Whether flying for business or leisure, passengers can rely on IndiGo for a smooth, efficient, and enjoyable travel experience.

Types of Categories Indigo Offers

IndiGo offers a variety of categories to cater to different travel needs and preferences. Here are the primary categories available on their platform:

  • Domestic Flights: Flights connecting major cities and regional destinations within India.
  • International Flights: Flights to various international destinations in Asia, the Middle East, and beyond.
  • Lite Fares: Basic fare with minimal services.
  • Regular Fares: Includes standard services and baggage allowance.
  • Flexi Fares: Offers flexibility in changes and cancellations.
  • 6E Prime: Priority check-in, seat selection, and snack combo.
  • 6E Tiffin: Pre-ordered meals.
  • Extra Baggage: Additional baggage allowance.
  • Seat Selection: Choose your preferred seat.
  • Fast Forward: Priority check-in and baggage handling.
  • Lounge Services: Access to partner lounges.
  • Special Assistance: Services for passengers with reduced mobility, Assistance for unaccompanied minors, and Medical assistance during flights.
  • Holiday Packages: Customized holiday packages combining flights, hotels, and activities.
  • Group Bookings: Special arrangements and discounts for group travel.
  • Corporate Travel: Tailored travel solutions for businesses, including corporate discounts and services.
  • 6E Rewards: Loyalty program offering benefits and rewards for frequent flyers.
  • Charter Services: Private charter flight services for personalized travel needs.

IndiGo continually updates its offerings to ensure passengers have access to a wide variety of options and services, enhancing their overall travel experience.

Indigo Cancellation Policy

IndiGo's cancellation policy is designed to provide flexibility and convenience to passengers. Here are the key points of their policy:

Cancellation Before Departure

  • Domestic Flights: Up to 2 hours before departure: You can cancel your booking online through the IndiGo website or mobile app. A cancellation fee will be applied, and the remaining amount will be refunded to your original payment method or as a credit shell for future bookings.
  • International Flights: Up to 4 hours before departure: Similar to domestic flights, you can cancel your booking online. A cancellation fee will be applied, and the remaining amount will be refunded or credited for future use.


  • Refund Amount: The refund amount is calculated after deducting the applicable cancellation fee. The balance is refunded to the original payment method or credited to your IndiGo account for future use.
  • Refund Processing Time: Refunds are typically processed within 7 to 10 business days. However, the actual time for the refund to reflect in your account may vary based on your payment method and bank policies.

No-Show Policy

  • If you do not show up for your flight and have not canceled your booking, the entire fare is forfeited. No refund will be provided for no-show passengers.

Non-Refundable Fares

  • Certain promotional or special fares may be non-refundable. It is important to check the fare rules at the time of booking to understand the cancellation policy for your specific fare type.

Changes and Rescheduling

  • Domestic Flights: You can reschedule your flight up to 2 hours before departure by paying a change fee along with any fare difference.
  • International Flights: You can reschedule your flight up to 4 hours before departure, subject to a change fee and fare difference.

Special Assistance and Corporate Bookings

  • Special Assistance: If you require special assistance or have booked through a corporate account, it is advisable to contact IndiGo's customer support for specific cancellation and refund policies.

Contacting Customer Support

  • For any issues or queries related to cancellations, refunds, or changes, passengers can contact IndiGo's customer support team via the website, mobile app, or customer care hotline.

Important Note

  • Cancellation and change policies may vary for bookings made through travel agents or third-party websites. It is recommended to check the specific terms and conditions provided by the booking source.

IndiGo aims to offer a flexible and hassle-free experience for passengers needing to cancel or change their travel plans. For detailed information and specific terms and conditions, customers are encouraged to review the cancellation policy on the IndiGo website or contact customer support.

FAQ: Frequently Asked Questions

Q. How do I use coupons on IndiGo?

To use a coupon on IndiGo, add your flight to the cart and proceed to checkout. Enter the coupon code in the designated field and click "Apply." The discount will be deducted from your total amount.

Q. How do cashback offers work on IndiGo?

Cashback offers on IndiGo give you a percentage of your booking amount back. After completing your booking, the cashback amount is usually credited to your original payment method or as a credit shell for future use.

Q. How can I check if a flight is available on IndiGo?

To check flight availability, visit the IndiGo website or app and use the search bar. Enter your travel details, such as departure and destination cities and travel dates. The search results will show all available flights for your selected criteria.

Q. Can I use more than one coupon in a single booking on IndiGo?

No, IndiGo allows only one coupon per booking. Choose the coupon that offers the best discount for your travel purchase.

Q. What should I do if my cashback from IndiGo hasn’t been credited?

If your cashback hasn’t been credited, first check if you meet the offer's terms and confirm that your booking was completed. Allow a few days for processing. If the cashback is still not credited, contact IndiGo customer support with your booking details for assistance.

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